
Level 2 Certificate in Customer Service | Accredited Customer Service Course
This course is aimed at individuals working/volunteering in, or seeking to work in a variety of customer service settings. These may include the hospitality industry, medical reception, security guarding, front-of-house in business and banking or non-face-to-face areas such as call centres.
o be awarded the NCFE Level 2 Diploma in Customer Service, learners must achieve a minimum of 45 credits:
- a total of 19 credits from Group A
- a minimum of 3 credits from Group B
- a minimum of 16 credits from Group C
and the remaining credits can be taken from Groups B, C or D
Group A mandatory units
- Unit 01 Deliver customer service (5 credits)
- Unit 02 Understand customers (2 credits)
- Unit 03 Principles of customer service (4 credits)
- Unit 04 Understand employer organisations (4 credits)
- Unit 05 Manage personal performance and development (4 credits)
Group B optional units
- Unit 07 Communicate with customers in writing (3 credits)
Group C optional units
- Unit 08 Deal with incoming telephone calls from customers (3 credits)
- Unit 09 Make telephone calls to customers (3 credits)
- Unit 16 Deliver customer service to challenging customers (3 credits)
- Unit 17 Develop customer relationships (3 credits)
- Unit 21 Resolve customers’ complaints (4 credits)
Group D optional units
- Unit 26 Manage diary systems (2 credits)
- Unit 27 Unit 28 Provide reception services (3 credits)
- Unit 30 Employee rights and responsibilities (2 credits)
All candidates must be 16+ years old and have no criminal records.
All candidates must have a good understanding of written and spoken English.
NVQ 3 Diploma in Customer Service if you are doing a Level 2 Course
NVQ 4 Diploma in Management if you are doing a Level 3 Course or a Degree
6 – 8 months
Blended – Workplace Assessments (Paid/Voluntary Work Placement Required), Online and
Tutor Support
Was £1,500.00, now £850.00 for a limited time only. You can pay in full or monthly
Please go ahead and enrol once you have made a payment